Blog

Customer experience, the subscription economy and 10 ways success teams will make you win

This post is an intro to the main topics I will be covering in my new trend report / eBook. This will be my third as I have written two others. I’m using this post to structure my thinking as well as get feedback. I have also created this site to support the eBook. I … Continue reading Customer experience, the subscription economy and 10 ways success teams will make you win

State of Customer Success – Learnings from Pulse 2017

I attended Pulse 2017 in San Francisco a few weeks back, a three day event run by Gainsight, a vendor selling customer success software. A massive event for this nascent industry with over 4000 attendees. Gainsight is gaining traction and on the first day of the event they announced a new round of investment at $52M. … Continue reading State of Customer Success – Learnings from Pulse 2017